Frequently asked questions


In this frequently asked questions section, you will find answers to all your questions about how we work, our privacy policy, our refund policy, about our newsletter and many other things. If you do not find any answer to your question, please feel free to contact us directly.

In order to secure our transaction and preserve the privacy of our work, we only accept payment made through cryptocurrencies using Bitcoin, Litecoin, Monero and Ethereum. For more information, we invite you to visit our advertise section.

For accounting reasons, you are billed in EURO even if you are located outside of Europe.

Yes ! Your campaign will be active only after the payment have been confirmed.

If you are not satisfied of a purchase you made and wish to request for a partial or full refund, please feel free to contact us. We will notify you within 7 working days of the approval or rejection of your refund. If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your cryptocurrency wallet using the same currency used during the original payment, within a certain amount of days.

Once the purchase has been cancelled, a refund usually takes up to 7 working days to be credited back to you, depending on your payment method. This can, however, vary dependent upon the payment option and provider you have chosen.

If you feel that there has been an error in the handling of your refund inquiry, please contact us.

OnionSearch uses personal information in a few ways, and in compliance with applicable law, including the following:

  • To personalize, provide, and improve our services.
  • To allow you to set up a user account and profile.
  • To fulfill your requests for certain products and services.
  • To analyze website and app use.

OnionSearch also utilizes personal information in association with third parties in the following areas:

  • Fraud prevention service providers.
  • Analytics service providers.
  • Marketing Service Providers.

These lists are not exhaustive, and for an in-depth overview of specifically how personal data is utilized in each of these sub-categories, please refer to our privacy policy.

We update our privacy policy from time to time to reflect changes in our business practices and in the law. The privacy policy has been updated to reflect current Consumer Reports product offerings. The policy language links to those new product offerings, as appropriate.

We share contact information with third parties such as service providers who perform services on our behalf and as otherwise disclosed in our Privacy Policy. For example, we share the names and mailing addresses of our print publication subscribers with third parties for their promotional purposes. For more information, please click here..